Job Description

A Back of House Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Back of House Manager's are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Back of House Manager’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Back of House Manager's lead by example and set the tone that others will follow. 

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Back of House Manager Responsibilities:

• Create a high-energy atmosphere for our team, modeling a sense of urgency without making our guests feel rushed. 
• Lead by example, setting the standard for doing things the Chick-fil-A way. 
• Ensure fellow Shift Leaders are set up for success by completing all required tasks and leaving no unresolved issues for the next shift.
• Complete post shift walk-through for cleanliness, stocking, and overall preparation for the following shift. 
• Collaborate with other Managers on best practices and areas of opportunity to ensure business growth and smooth operation.
• Monitor product quality to ensure that guests receive the best product through each and every transaction. 
• Ensure consistency of quality, SAFE and brand standards
• Optimize guest experiences by ensuring that speed and accuracy are held in high regard
• Maintain a clean restaurant that is conducive to remarkable experiences. 
• Ensure strategic placement of team members to ensure optimal guest experience at all times. 
• Work with team members to properly steward restaurant equipment. 
• Communicate equipment repair needs to proper channels
• Effectively manage productivity throughout each shift.
• Monitor and reduce waste through proactive coaching and by setting the example.
• Ensure each team member understands what is required of them and has the resources needed to accomplish what is required of them. 
• Position team members correctly to execute restaurant goals. 
• Coach and encourage team members in order to foster growth.
• Communicate daily with fellow shift leaders to convey any necessary information and ensure shift changes are executed seamlessly.
• Holds team accountable to store policies and completes necessary documentation for any write-ups
• Holds workplace safety to the highest standard and makes sure that the team is upholding and following all safety standards
• Ensure Chicken is properly pulled and rotated between the freezer and thawing cabinets 
• Check walk–in cooler is clean of clutter, checked for expiration dates, and stock is off the floor 
• Ensure that the freezer is clean, organized, and properly rotated 
• Assist other leaders in food quality standards and speed of service 
• Oversees and understands accurate use of AHA
• Understands proper hold times for all food to ensure highest quality of food safety 
• Coordinates with Catering Director to ensure food for catering orders is ready and prepped on time
• Ensures highest quality on produce and bread deliveries.

Qualifications and Requirements:

• Work 30+ hours a week 
• Understand the expectation of Chick-fil-A customer service standards and operational excellence.
• 1+ years of leadership experience
• Goal-oriented and tech-savvy
• Great communicator both in handling difficult situations and a diverse team
• Mature, dependable and results-oriented 
• Very detailed oriented & keenly observant 
• Demonstrate leadership attributes
• Strategic Thinker & aims to achieve results
• Self-starter, creative and flexible
• Unquestionable integrity and represents Chick-fil-A well
• Passionate about building relationships with guests and team members
• Servant spirit with strong sense of stewardship 
• Positive attitude & role model
• Responsive to team’s needs
• Takes initiative
• Works to serve others
• Motivated to grow and to learn
• Maintains performance under high-pressure, competition and adversity 
• Great verbal communicator
• Outgoing/friendly/patient
• Desire for ongoing training/education
• Detailed & keenly observant
• Passion for procedural discipline

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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