Customer Service Representative / Dispatcher / Inventory & Warehouse Support
Clark Heating & Cooling – Dickson, TN
Clark Heating & Cooling is looking for a dependable, organized **CSR / Dispatcher** who can provide excellent customer service, coordinate our field technicians, and assist with inventory and warehouse operations.
This is a versatile position for someone who is comfortable answering phones, scheduling and dispatching technicians, working in computer systems, and helping with inventory and warehouse needs.
What You'll Do:
Customer Service
* Answer incoming customer calls professionally and provide excellent customer service
* Schedule service calls and appointments
* Gather accurate information from customers and enter it into the system
* Respond to customer questions and communicate appointment updates
* Maintain accurate customer and job records
* Provide follow-up communication when needed
Scheduling & Dispatching
* Schedule and dispatch HVAC technicians to service calls
* Monitor the daily schedule and make adjustments as priorities change
* Communicate with technicians throughout the day regarding job status, scheduling and customer needs
* Help prioritize emergency and urgent service calls
* Coordinate technician availability, location and workload
* Keep customers informed of technician arrival times or schedule changes
* Update job statuses and technician information accurately in the system
* Work closely with management and field teams to keep daily operations running smoothly
Inventory & Warehouse Support
* Assist with receiving and tracking HVAC parts, materials and equipment
* Enter inventory information accurately into company systems
* Help with purchase orders, receipts and inventory transactions
* Assist with cycle counts and maintaining inventory accuracy
* Help identify and correct inventory discrepancies
* Keep parts, materials and warehouse areas organized
* Assist with technician truck stock and material needs
* Help ensure technicians have the correct parts and materials for scheduled jobs
* Communicate with technicians and management regarding parts or equipment shortages
* Assist with other warehouse and inventory responsibilities as needed
Systems & Computer Skills
Experience with **Service Titan and/or Sage is highly preferred**, especially for scheduling, dispatching, customer records and inventory management.
However, we are willing to train the right candidate who has worked extensively in **similar dispatching, CRM, ERP, inventory or field-service management systems**.
Candidates should be:
* Comfortable working in multiple computer systems throughout the day
* Accurate with data entry
* Comfortable with Microsoft Office, including Excel
* Able to learn
The ideal candidate would be an experienced customer service representative / dispatcher that is comfortable with stepping away from their desk to assist with inventory and warehouse operations.
Compensation details: 16-18 Hourly Wage
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