Job Description

Key Responsibilities

• Coach and train associates and leaders on shrink awareness theft deterrence and customer service programs.
• Partner with Store and AP Leadership to identify theft trends develop action plans and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe clean and secure store environment by monitoring entrances exits and high-risk areas.
• Monitor activity through surveillance reporting and exception-based tools to detect theft fraud and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity maintain case files and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g. locks gates alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

• High school diploma or GED or equivalent years of experience in lieu of education requirement if applicable
• If the state or local municipality requires a salesperson license for this position you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

• Associate degree Psychology Criminal Justice
• Business Criminal Justice Safety or related loss prevention / asset protection field
• Demonstrated experience conducting retail investigations (i.e. has conducted at least one retail investigations)
• Experience in using physical security systems (e.g. CCTV EAS)
• Experience in investigations with Organized Crime and asset protection
• National certified training program (e.g. Wicklander-Zuwalski or Reed training)
• Professional accreditation (e.g. LPQ LPC) or equivalent experience

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week with total fiscal year 2025 sales of more than$86 billion. Lowes employs approximately 300000 associates and operates over 1700 home improvement stores 530 branches and 130 distribution centers. Based inMooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit .

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.

Required Experience:

Unclear Seniority

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