GAP Claims Adjuster Job at Integro Professional Services, LLC, Orlando, FL

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  • Integro Professional Services, LLC
  • Orlando, FL

Job Description

We are a fast-growing company looking to expand our team with people who have  great character, take pride in their work,  and  want to build a career . If this sounds like you, we would love to hear from you!

Position Overview
As a GAP Claims Adjuster, you will play a critical role in our claims operations by accurately evaluating and settling automotive extended warranty claims. We are looking for a precision-minded professional who can balance policy compliance with outstanding customer service, ensuring a seamless claims experience for all parties involved.

Key Responsibilities

  • Verify claim information, including coverage, eligibility, and supporting documentation.
  • Conduct thorough investigations and assessments to determine the validity of claims and contract coverage.
  • Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues.
  • Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process.
  • Accurately and efficiently process claims within established timelines.
  • Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally.
  • Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims.
  • Maintain accurate and organized claim records and documentation.
  • Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures.

Required Qualifications:

  • Experience: 3+ years of recent experience in automotive claims administration or a related field.
  • Industry Background : Previous experience working in an auto dealership, financial institution, or customer service environment.
  • Specialized Claims: Prior experience in total loss, property and casualty (P&C), or liability investigation is strongly preferred.
  • Technical Knowledge : Strong understanding of automotive systems, components, and repair processes, alongside familiarity with industry warranty regulations, guidelines, and best practices.
  • Analytical & Detail-Oriented: Exceptional attention to detail, strong analytical capabilities, and high accuracy in handling multiple claims efficiently.
  • Communication : Excellent interpersonal and communication skills for effective collaboration.
  • Problem-Solving: Strong decision-making abilities with a proactive, self-starting approach requiring minimal supervision.
  • Software Proficiency : Demonstrated ability to use claims management systems and software effectively.
  • Work Ethic: Reliable, trustworthy, highly professional, and takes pride in delivering quality work while maintaining strict confidentiality.

Work Environment & Schedule

  • Full-time, Monday through Friday, one Saturday per month.
  • Hybrid/Remote work with occasional in-office time periodically.
  • Must be able to work extended hours during peak seasons.

Other Requirements

  • Must be authorized to work in the U.S.
  • Must be able to pass background checks and drug testing.

Why Join Us?

This is your opportunity to take the next step in your career with a company that values your expertise, offers competitive compensation, and provides opportunities for advancement. Join us today and become part of a team that is dedicated to excellence and innovation in the automotive extended warranty space!

INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.

Job Tags

Full time, Contract work, Work at office, Remote work, Monday to Friday

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