Title: IT Support Specialist I
Salary Range: $3162 per month
Contract Term Length: 12 Months
Standard Hours: 37.5 hours per week
Work Location: On-Site
FLSA Status: Non-Exempt
College: Hopkinsville Community College
Campus Location: Hopkinsville Community College
Department: Business Affairs
Total Rewards
Hopkinsville Community College offers a competitive benefits package and an attractive work environment that supports excellence innovation and creativity including:
Job Summary
The primary purpose of the IT Support Specialist I is to provide high quality information technology services at Hopkinsville Community College campuses.
Job Duties:
Provide desktop phone and software support to faculty staff and guests. Maintain and repair computer hardware peripheral multimedia and software. Assist with equipment installations inventory and documentation.
1. Provide timely support to end users contacting the IT Help Desk. Typical support issues include network access and network-based user resources. Provide user account support including password changes and Multi Factor Authentication setup and troubleshooting.
2. Troubleshoot and repair hardware including computers peripherals projectors and printers.
3. Perform installation troubleshooting maintenance and upgrades for local network or internet-based software. Utilize System Center Configuration Manager (SCCM) to push upgrades and software over the network. Attend monthly SCCM meetings.
4. Provide audio-video support for campus events including any needed setups.
5. Other duties as assigned by supervisor.
Minimum Qualifications:
1. Bachelor degree (Information Technology or related field) and two years related work experience or equivalent.
2. A certification Cisco experience Active Directory knowledge desired.
3. Excellent organization communication and customer service skills.
4. Ability to communicate with variety of employees and students and be able to work as a viable team member in an enterprise network environment.
5. Be able to lift 25 pounds climb ladders and work in confined spaces.
Preferred Qualifications:
Additional Skills Requested:
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
Required Experience:
IC
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