Job Description

Delta Health Center Inc.

702 Martin Luther King Road Mound Bayou Mississippi 38762 Fax

A Healthier Delta A Healthier Mississippi

Since 1965

Job Description

Job Title: Registration Clerk (PRN)

Department: Patient Registration / Front Desk

Reports To: Patient Access Manager / Registration Supervisor

FLSA Status: Non-Exempt

Employment Type: PRN (As-Needed) No Guaranteed Hours

SUMMARY

Provides front-office and patient registration support on an as-needed (PRN) basis covering peak volumes staff absences and special coverage needs. Responsible for greeting patients verifying demographic and insurance information scheduling appointments and processing registration paperwork with accuracy courtesy and confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

Greets patients and visitors in a courteous professional manner upon arrival.

Verifies and updates patient demographic insurance and eligibility information at each visit.

Collects co-pays self-pay fees and outstanding balances; issues receipts and balances cash drawer as assigned.

Schedules reschedules and confirms patient appointments across applicable departments.

Scans files and maintains patient identification insurance cards and registration documents in the EHR.

Answers multi-line telephone system routes calls appropriately and takes accurate messages.

Verifies insurance eligibility and benefits via phone or online payer portals.

Assists with patient check-in and check-out processes minimizing wait times.

Maintains strict confidentiality of patient information in accordance with HIPAA regulations.

Maintains a clean organized and welcoming reception and waiting area.

Communicates with clinical staff regarding patient arrivals delays or special needs.

Performs other clerical and administrative duties as assigned.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities associated with this position.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required.

One (1) year of experience in medical office registration customer service or a related front-office role preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as insurance cards safety rules and simple instructions. Ability to write routine correspondence and registration notes. Ability to communicate effectively and courteously with patients staff and providers.

MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure. Ability to accurately collect payments make change and balance a cash drawer.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to handle multiple tasks and interruptions in a fast-paced front-office environment.

CERTIFICATES LICENSES REGISTRATIONS

No certification required for this position.

PHYSICAL DEMANDS

The employee is regularly required to sit talk and hear and frequently required to use hands to operate a computer and telephone. The employee is occasionally required to stand and walk. Specific vision abilities required include close vision and the ability to adjust focus.

WORK ENVIRONMENT

Typical clinical office/front-desk environment. The noise level in the work environment is usually moderate. As a PRN position the work schedule varies based on department need and may include evenings weekends or short-notice coverage.

I acknowledge that I have read and fully understand the above job description and agree to abide by its content. I understand that failure to satisfactorily perform the assigned duties may result in disciplinary action and/or termination.

Requirements

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required.

One (1) year of experience in medical office registration customer service or a related front-office role preferred.

Benefits

Benefits:

• 401(k) matching (3.5%)
  
• Dental insurance
  
• Employee discount
  
• Health insurance
  
• Life insurance
  
• Paid time off
  
• Vision insurance
  

Required Skills:

SUMMARY Provides front-office and patient registration support on an as-needed (PRN) basis covering peak volumes staff absences and special coverage needs. Responsible for greeting patients verifying demographic and insurance information scheduling appointments and processing registration paperwork with accuracy courtesy and confidentiality. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. Greets patients and visitors in a courteous professional manner upon arrival. Verifies and updates patient demographic insurance and eligibility information at each visit. Collects co-pays self-pay fees and outstanding balances; issues receipts and balances cash drawer as assigned. Schedules reschedules and confirms patient appointments across applicable departments. Scans files and maintains patient identification insurance cards and registration documents in the EHR. Answers multi-line telephone system routes calls appropriately and takes accurate messages. Verifies insurance eligibility and benefits via phone or online payer portals. Assists with patient check-in and check-out processes minimizing wait times. Maintains strict confidentiality of patient information in accordance with HIPAA regulations. Maintains a clean organized and welcoming reception and waiting area. Communicates with clinical staff regarding patient arrivals delays or special needs. Performs other clerical and administrative duties as assigned.

Required Education:

QUALIFICATIONSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential AND/OR EXPERIENCEHigh school diploma or GED (1) year of experience in medical office registration customer service or a related front-off

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