Job Description

Salary: $61,000 - 101,000 per year Requirements:

• We require at least 3 years of experience in product management, project management, partner management, or a related discipline.
• We look for strong relationship-building abilities and the confidence to collaborate across internal teams and external partners.
• We need clear written and verbal communication skills, including the ability to provide concise updates to senior stakeholders.
• We value strong judgment, integrity, and a sense of ownership, with a bias toward taking action.
• You should be comfortable managing several priorities at once in a fast-paced environment.
• We expect experience turning business needs into structured plans, requirements, and delivery milestones.
• You should be comfortable using data to define metrics, monitor performance, and drive improvements.
• Strong problem-solving skills are important, including issue triage and root-cause analysis.
• We are looking for a customer-first mindset and an interest in improving digital servicing experiences.
• A bachelors degree in Business, Marketing, or a related subject is preferred.
• Experience in customer servicing, digital self-service, or customer journey improvement is preferred.
• Experience partnering with technology teams to deliver capabilities from concept through launch is preferred.
• Experience supporting products in financial services, payments, or credit cards is preferred.
• Familiarity with modern product delivery practices, such as iterative delivery and continuous improvement, is preferred.

• We support the roadmap for modernizing servicing features across Amazon and Chase platforms.
• We manage multiple initiatives with overlapping timelines while keeping delivery on track and customer focused.
• We act as the day-to-day contact for the Amazon partner and help convert priorities into actionable plans.
• We drive alignment among stakeholders on scope, trade-offs, timelines, and decisions.
• We set up and run working sessions, status updates, and regular progress reporting.
• We identify risks, dependencies, and issues early and lead efforts to resolve them.
• We coordinate across product, technology, operations, analytics, and other cross-functional teams.
• We define success measures and track performance to validate outcomes and guide iteration.
• We support the triage of servicing issues by partnering with teams to identify root causes and prioritize fixes.
• We contribute to continuous improvement of servicing capabilities and operational efficiency.

• Support
• Marketing
• Product Manager

More:

We are collaborating with J.P. Morgan to connect exceptional professionals with this Associate Product Manager opportunity on the Amazon Credit Card Partnership team. In this role, we help shape how customers service their Amazon credit card through modern, intuitive digital experiences at the intersection of partner collaboration, product delivery, and measurable customer impact. The position is located in Newark, Delaware or Wilmington, Delaware. We offer a competitive total rewards package and a broad range of benefits and programs, including comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching, subject to eligibility. We are committed to diversity and inclusion, equal opportunity, and reasonable accommodations. Our Consumer & Community Banking division serves Chase customers across personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing, and we are proud to lead in credit card sales, deposit growth, digital solutions, and customer satisfaction.

last updated 38 week of 2026

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