Job Description

Job Responsibilities:

• Develop and maintain custom ServiceNow workflows, flows, APIs, and related capabilities
• Design, configure, and optimize ServiceNow workflows to improve operational efficiency and user experience
• Develop and maintain unit tests as part of the software development lifecycle
• Collaborate with business stakeholders to gather, analyze, and translate requirements into technical solutions
• Develop and maintain technical documentation including design specifications, test plans, and user guides
• Maintain Knowledge Articles associated with developed functionality
• Develop solutions using ServiceNow Flow Designer and/or Workflow Editor
• Utilize JavaScript, Glide APIs, and ServiceNow scripting to develop and customize applications
• Configure and maintain UI policies, business rules, client scripts, and ServiceNow data models
• Develop and support integrations using REST, SOAP, JSON, and XML
• Work with multiple application scopes and ServiceNow system table structures
• Support ServiceNow back-end functionality and operations
• Participate in Agile/Scrum development activities and follow established SDLC practices
• Troubleshoot technical issues and develop effective solutions using critical and creative thinking
• Identify opportunities for process improvements and implement technical enhancements
• Support ServiceNow Incident Management, Request Management, and Knowledge Management functionality
• Utilize ServiceNow vendor documentation and the ServiceNow HI Portal as needed
• Develop and support Automated Test Framework activities
• Present process improvements and technical solutions to leadership when required
• Plan and develop ServiceNow applications from initial concepts and basic requirements using minimum viable product approaches
• Work independently while collaborating effectively with team members in a remote environment
• Perform additional development and support activities as assigned

Skills:

• ServiceNow Development
• ServiceNow Flow Designer
• ServiceNow Workflow Editor
• JavaScript
• Glide APIs
• ServiceNow Scripting
• ServiceNow Data Model
• UI Policies
• Business Rules
• Client Scripts
• REST APIs
• SOAP
• JSON
• XML
• ServiceNow Integrations
• ServiceNow Back-End Development
• Application Scopes
• System Table Structure
• Incident Management
• Request Management
• Knowledge Management
• Automated Test Framework
• Unit Testing
• Technical Documentation
• SDLC
• Agile/Scrum
• HTML
• CSS
• Process Improvement
• Requirements Analysis
• Problem Solving
• Application Development

Education/Experience:

• Bachelor's degree or higher in Computer Science, Information Technology, or a related field.
• 3-5 years of ServiceNow development experience

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